Delivery policy

1. Introduction

1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.  This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

2. Delivery

2.1 We offer a standard delivery charge to all mainland UK addresses on all orders.

2.2 All other orders will be subject to an extra delivery charge as detailed in Section 5.

3. Geographical limitations

3.1 We will usually be able to deliver to the following countries and territories:  Within the European Union.

3.2 We may from time to time agree to delivery products to other countries and territories.

4. Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, the typical period for delivery of products is 40 working days; and
(b) 45 working days if outside the United Kingdom 

4.2 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.3 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5. Delivery charges

5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2 Applicable delivery charges will depend upon the location of the delivery address, and the size and weight of the products in your order.

5.3 Our delivery charges are as follows:

(a) in respect of deliveries within the United Kingdom mainland the delivery charge is as per the website; and
(b) for deliveries outside of the United Kingdom mainland, additional charges will apply which are calculated by the website.

6. Delivery tracking

6.1 Delivery tracking is available in respect of all orders for our products.

6.2 To track your delivery, enter your order number which is provided in your order confirmation email into our delivery service provider's website here: [www.dpd.co.uk].

7. Receipt and signature

7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8. Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least one more attempt to deliver the products in your order.

9. Collection

9.1 If your products remain undelivered despite our delivery service provider making at least one more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10. Delivery problems

10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.

10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Returns policy

1. Introduction

1.1 We understand that from time to time you may wish to return a product to us.

1.2 We have created this policy to enable you to return products to us in appropriate circumstances.

1.3 This policy shall apply to all of our customers, irrespective of their geographical location.

1.4 This policy shall apply to all orders submitted through our website.

1.5 This document does not affect any statutory rights you may have as a consumer such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Returns

2.1 If you have no other legal right to return a product and receive an exchange, then you will nonetheless be entitled to return a product to us and have it replaced in accordance with this policy if:
(a) the product is faulty (i.e. the design is different from the one submitted with the order - this doesn't include colours and textures which may look slightly different depending on the viewing platform) or the shoes don't fit correctly, (Jasper (UK) Ltd reserve the right to use their discretion as to whether to replace or repair faulty goods) and
(b) we receive the returned product within 21 days following the date of dispatch of the product to you and;
(c) the returned product is unused, unworn and in its original packaging and;
(d) you comply with the procedure set out in this policy in relation to the return of the product and;
(e) none of the exclusions set out in this policy apply.

3. Returns procedure

3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number within 7 days of receiving the product, and then send the product to us within 30 days with a covering note quoting that number.

3.2 Products returned under this policy must be sent by Royal Mail Signed For delivery to Jasper (UK) Ltd, Stable Cottage, South Milton, Kingsbridge TQ7 3JL.

3.3 You will be responsible for paying postage costs associated with returns under this policy.  We will pay the costs associated with the return of products in accordance with this policy.

4. Improper returns

4.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a) we will not exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

5. Our details

5.1 This website is owned and operated by Jasper (UK) Ltd.

5.2 Our principal place of business is at Stable Cottage, South Milton, Kingsbridge, TQ7 3JL.

5.3 You can contact us by writing to the business address given above, by using our website contact form, by email to assistance@jasper-uk.com or by telephone on 08456 448869.